Terms of service

TERMS OF SERVICE

Xtreme Edge Enterprises, LLC DBA Branded Ink

OVERVIEW

These Terms of Service (“Terms”) apply to all products and services provided by Branded Ink, whether ordered through our website, in person, by email, or by any other method. By placing an order, approving a quote, submitting payment, or using our website, you agree to be bound by these Terms, along with any referenced policies (including Refund and Privacy Policies).

A link to these Terms will be provided upon quote approval on all in-house orders. Approval of any quote or invoice constitutes acceptance of these Terms.

We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of any updates.

  1. ORDERS & ACCEPTANCE

    We reserve the right to refuse or cancel any order at our discretion. Orders are not considered accepted until confirmed by Branded Ink.

All quotes, estimates, and orders are subject to these Terms unless otherwise agreed in writing.

 

  1. ESTIMATES & PRICING

    Estimates are valid for 15 days unless otherwise stated. Pricing is based on:

  • Quantity

  • Garment or product type

  • Decoration method

  • Artwork provided

  • Supplier pricing

Prices may change if any of the above factors change. Final invoices may reflect actual quantities produced and services performed.

  1. PAYMENT TERMS

    Payment terms are listed on the invoice. Unless otherwise agreed:

  • New customers: Payment in full prior to production

  • Approved accounts: 50% deposit, balance due upon completion

  • Select customers may qualify for Net terms

Late payments may incur a 1.5% monthly finance charge (18% annually) plus collection or legal costs.

Ownership of all goods remains with Branded Ink until paid in full.

  1. ARTWORK APPROVAL

    Production will not begin until final proof approval is received.

Customers are responsible for verifying:

  • Spelling

  • Sizing

  • Placement

  • Colors

  • Quantities

Approval authorizes production exactly as shown. Branded Ink is not responsible for errors approved in the final proof.

  1. PRODUCTION VARIANCE

    The following are considered normal and acceptable:

  • Slight color variations

  • Print placement variance (+/- 1 inch)

  • Fabric or dye lot variations

Exact Pantone matches are not guaranteed unless agreed to in writing.

  1. PRODUCTION QUANTITIES

    Overruns or underruns of up to 5% are standard. Customers will be billed for actual quantities produced unless exact quantities are requested in writing prior to production.

  2. TURNAROUND TIMES

    Production time begins after:

  • Proof approval

  • Required payment

  • Receipt of all necessary materials

All completion dates are estimates, not guarantees. Branded Ink is not responsible for delays caused by suppliers, shipping carriers, customer delays, or events outside our control.

  1. CUSTOMER-SUPPLIED GOODS

    Customer-supplied items are accepted at our discretion and are subject to a 50% upcharge on all decoration services.

Customers assume all risk for supplied goods, including:

  • Defects

  • Dye migration

  • Shrinkage

  • Ink adhesion issues

  • Damage during production

Branded Ink is not responsible for replacing or reimbursing customer-supplied items.

  1. SHIPPING & RISK OF LOSS

    Risk of loss transfers to the customer when:

  • Orders are picked up, or

  • Delivered to a shipping carrier

Branded Ink is not responsible for shipping delays, loss, or damage caused by carriers.

  1. CLAIMS & DEFECTS

    Claims must be submitted within 7 days of delivery and include photos.

We reserve the right to repair, reprint, replace, or refund at our discretion.

Claims will not be accepted for items that have been worn, washed, altered, or resold.

  1. ORDER CANCELLATIONS

    Orders canceled after approval may incur charges including:

  • Artwork time

  • Screens or setup

  • Garment restocking fees

  • Labor costs

Custom or decorated items are non-refundable.

  1. STORAGE

    Completed orders not picked up within 14 days may incur storage fees of $25 per box per month.

Orders left unclaimed after 60 days may be disposed of at our discretion.

  1. CHARGEBACKS

    Customers agree to contact Branded Ink to resolve disputes prior to initiating a chargeback.

Unauthorized chargebacks may result in collections, account termination, and recovery of fees and legal costs.

  1. INTELLECTUAL PROPERTY

    Customers confirm they have the legal right to use all submitted artwork and agree to indemnify Branded Ink from any related claims.

Branded Ink may photograph completed work for marketing purposes unless otherwise requested in writing.

  1. WEBSITE & SERVICE USE

    You agree not to:

  • Use our services for unlawful purposes

  • Violate intellectual property rights

  • Transmit harmful or malicious code

  • Misrepresent information

We reserve the right to terminate service for violations.

  1. THIRD-PARTY SERVICES

    Our services may include third-party tools, platforms, or integrations (including e-commerce and payment providers). These are provided “as is” without warranties. We are not responsible for third-party performance or policies.

  2. ERRORS & OMISSIONS

    We reserve the right to correct any errors in pricing, descriptions, or availability and to cancel or modify orders if necessary.

  3. DISCLAIMER OF WARRANTIES

    All products and services are provided “as is” without warranties of any kind, express or implied.

  4. LIMITATION OF LIABILITY

    Branded Ink’s total liability for any order will not exceed the amount paid for that order.

We are not liable for:

  • Lost profits

  • Business interruption

  • Indirect or consequential damages

  1. INDEMNIFICATION

    You agree to indemnify and hold harmless Branded Ink from any claims arising from:

  • Your breach of these Terms

  • Your use of our services

  • Your violation of any law or third-party rights

  1. GOVERNING LAW

    These Terms are governed by the laws of the State of Utah. Any disputes shall be resolved in Washington County, Utah.

  2. CONTACT INFORMATION

    Xtreme Edge Enterprises, LLC DBA Branded Ink

    520 N. 3050 E.

    St. George, UT 84790

    435-628-9442

    sales@branded.ink